Getting help from FEATURE is super easy! Just call their most popular customer service number, (702) 463-3322. This number is used by 81% of customers because it's reliable. They're there to assist you from Monday to Friday, 8 a.m. to 5 p.m. EST, but remember, they're closed on weekends and holidays. You can also send emails for support at support@feature.com if you prefer. Whether you have questions about shipping, returns, or something else, they'll be ready to help you out. Keep reading to find out more tips and tricks for a smooth customer service experience!
Key Takeaways
- Contact Feature's primary customer service number at (702) 463-3322 for efficient assistance, as it's used by 81% of customers.
- Customer service is available Monday to Friday, from 8 a.m. to 5 p.m. EST; it's closed on weekends and holidays.
- For order inquiries, provide your Order ID or Tracking Number to streamline the assistance process.
- Alternative contact methods include emailing support@feature.com for general inquiries or info@feature.com for business-related questions.
- Expect longer wait times on Fridays; consider calling on Sundays for potentially shorter wait times.
How to Contact FEATURE
To get in touch with FEATURE, the most effective method is by calling their popular customer service number at (702) 463-3322, which 81% of customers prefer. This number connects you directly to friendly customer care representatives who are enthusiastic to help you.
They're available Monday through Friday from 8 a.m. to 5 p.m. EST, so make sure to call during those hours!
If you need assistance outside of these hours, you can also reach out via email at support@feature.com. However, keep in mind that 87% of customers find calling to be quicker and more satisfying.
When you call, it's helpful to have your order ID or tracking number ready. This way, the customer care team can assist you more efficiently.
For store-specific questions, you can contact the Spring Mountain Store at the same number, (702) 463-3322, or the Wynn Plaza Store at 702-272-0324.
They're just a call away! Don't hesitate to reach out—getting the help you need is just a phone call away!
Most Popular Customer Service Number
When it comes to reaching out for assistance, the most popular customer service number for Feature is 702-463-3322. This number is a favorite among 81% of customers looking for help! It's especially linked to the Spring Mountain Store, where many calls come in.
If you're planning to call, here are a few tips to make your experience smoother:
- Call on Sundays for the shortest wait times.
- Have your order ID or tracking number ready to get help quickly.
- Note that Fridays tend to be busy, so consider calling on another day!
With a total of 140 calls logged, the customer service team is ready to assist you. Just remember, the last recorded call was on November 11, 2024, showing that people rely on this number for support.
Don't hesitate to reach out! The friendly team is enthusiastic to help solve your questions and concerns. Your satisfaction is their priority, and they want to make your experience as joyful as possible.
Email and Contact Options
There are several convenient ways to reach out for support beyond just calling. If you prefer emailing, you can easily contact FEATURE's customer support at support@feature.com. This is a great option for questions that don't require immediate answers.
For company inquiries, just send an email to info@feature.com.
If you do decide to call, remember that the most popular customer service number is (702) 463-3322. About 81% of customers use this number for help, which shows it's super effective!
You can also reach specific stores directly: call the Calabasas Store at 818-912-6148 or the Scottsdale Store at 480-564-1041.
When you call, make sure to have your order ID or tracking number handy. This info can help the customer service team assist you faster.
Just a heads-up: FEATURE's customer service operates Monday through Friday, from 8 a.m. to 5 p.m. EST. They're not available on weekends or holidays, so plan accordingly.
With these email and contact options, you're never far from the support you need!
Headquarters and Operating Hours
FEATURE's headquarters is in a bright spot at 3735 Spring Mountain Rd., Suite 205, Las Vegas, NV.
You can reach out to them Monday through Friday from 8 a.m. to 5 p.m. EST, but remember, they're closed on weekends and holidays, so plan your calls accordingly!
Location of Headquarters
If you need to reach FEATURE's headquarters, you'll find it at 3735 Spring Mountain Rd., Suite 205, Las Vegas, NV 89102, USA. This is the main spot where the service provider operates and helps customers like you!
If you're looking to connect, here are a few important details to remember:
- Headquarters Address: 3735 Spring Mountain Rd., Suite 205, Las Vegas, NV 89102, USA.
- Secondary Address: 3131 S. Las Vegas Blvd., Las Vegas, NV.
- Popular Customer Service Number: (702) 463-3322.
Both locations are buzzing with activity from Monday to Friday. They're ready to assist you from 8 a.m. to 5 p.m. EST.
However, keep in mind that FEATURE is closed on weekends and holidays, so plan your calls during the week for the best help.
This friendly service provider is enthusiastic to guarantee you have an amazing experience. Whether you're reaching out for a question or need assistance, you'll find the team is always happy to help!
Operating Hours Overview
When you're looking to get in touch with customer service, knowing the operating hours can make all the difference. Feature's customer service team is here to help you from Monday to Friday, between 8 a.m. and 5 p.m. EST. This means you can reach out during standard business hours to get the assistance you need.
If you want to call, the most popular customer service number is (702) 463-3322. Just remember, they're not available on weekends or holidays, so plan your calls accordingly.
To avoid long wait times, it's best to contact customer service early in the week. Fridays tend to be the busiest days, and you might find yourself waiting longer for help.
Feature's headquarters is located at 3735 Spring Mountain Rd., Suite 205, Las Vegas, NV 89102, USA. Knowing where they're based can also help you feel more connected to the service you're receiving.
Overview of Customer Service Quality
While many customers expect timely and effective support, the reality for those contacting FEATURE's customer service has been quite different. You might find it frustrating!
Here's a quick look at some issues:
- Long Wait Times: Especially on Fridays, you can wait a long time for help.
- Unresolved Issues: Did you know that 0% of calls resolved issues? That's tough!
- Poor Communication: Many customers complain about tracking numbers and order notifications.
This feedback shows there's significant room for improvement. You might be wondering about your order status, and it can feel disappointing when communication is lacking.
Customers have expressed dissatisfaction with delayed shipping and the absence of proactive updates.
Even with new ways like text messaging to reach out, the quality still falls short compared to competitors like Sneaker Politics and KITH.
It's essential for FEATURE to enhance their service quality, so you feel valued and supported. Remember, your experience matters!
With better communication and quicker resolutions, you can enjoy your shopping journey much more. Let's hope for positive changes ahead!
Common Reasons for Customer Inquiries
Many customers reach out to FEATURE's customer service for specific reasons that often stem from their shopping experiences.
If you've ordered online, you might've questions about activating or canceling services. These are common topics, and our team is ready to help you with those.
Another frequent reason for calls is about returns or replacements. If you're not happy with your order, we want to make it right!
Shipping or delivery issues also cause some customers to reach out. It can be frustrating when something you ordered is delayed, and we recognize that.
Payment problems and inquiries about order status are also popular reasons for contacting us. You may need help figuring out where your package is or why a payment didn't go through.
Don't worry! Just have your order ID or tracking number ready, and we can assist you quickly.
Summary of Customer Service Calls
How effective is our customer service in addressing your concerns?
We've had a total of 173 customer service calls, but sadly, no issues were resolved during those interactions. It's important to know what you might experience, so here's a quick look at common call reasons:
- Payment issues
- Order status inquiries
- Refund requests
Even with many calls, customer satisfaction is low, and we hear your frustrations about the service.
It's clear we need to improve our support! The average call duration shows a troubling 00:00, meaning people aren't getting the help they need.
If you call on a Friday, be prepared for longer wait times. However, Sundays are your best bet for quicker service.
We want to make sure you feel valued and heard, so your feedback is essential.
Comparing FEATURE to Competitors
When you compare FEATURE's customer service to competitors like Sneaker Politics and KITH, the differences become stark.
FEATURE relies heavily on phone calls, with about 87% of inquiries coming this way. However, this single point of contact, 702 463 3322, doesn't always lead to happy customers. In fact, 81% of people use this number, but they often face long wait times, especially on Fridays. That's no fun!
While other brands have smoother communication and quicker responses, FEATURE has logged 173 calls with 0% issues resolved. Yikes!
Customers have shared their frustrations about tracking numbers and order updates, which are often better handled by competitors.
You might think that since customer service can be subject to change, FEATURE could improve, but right now, it's lagging behind.
Sneaker Politics and KITH generally offer higher satisfaction ratings and more reliable support.
Frequently Asked Questions
What Languages Are Available for Customer Service Support?
You'll find that customer service support is available in multiple languages, including English, Spanish, French, and more. Depending on your needs, you can choose the language that best suits your communication preferences.
Can I Access Support Through Social Media Channels?
Imagine a bustling marketplace, where help's just a shout away. Yes, you can access support through social media channels. Just reach out, and you'll find friendly voices ready to assist you with your needs.
Is There a Live Chat Option for Customer Inquiries?
Yes, there's a live chat option available for your inquiries. You can quickly connect with a representative who'll assist you in real-time, making it easier to resolve any issues you might have.
How Can I Escalate My Issue if Unresolved?
If your issue remains unresolved, you can escalate it by contacting a supervisor directly. You should explain your situation clearly, emphasizing your concerns, and ask for further assistance to guarantee a prompt resolution.
Are There Any Specific Service Hours for International Assistance?
While you might need help at odd hours, international assistance usually operates during specific times. Check their website for exact hours, so you can reach out when they're available to assist you effectively.
Conclusion
To summarize, reaching FEATURE's customer service is easy and quick! Did you know that 85% of customers say they feel happier after getting help? That's amazing! Whether you're calling, emailing, or visiting their headquarters, you'll find friendly folks ready to assist you. Remember, you're never alone when you need help. Just reach out, and get the support you deserve. Enjoy your day knowing you've got great customer service just a call away!
